Code of Conduct

At Cocoa-Craft, we are committed to fostering a respectful, fair, and ethical environment for everyone—farmers, makers, equipment suppliers, and customers.

1. Respect & Fairness

• Treat all partners, suppliers, and customers with courtesy and integrity.
• Share only accurate and transparent product information.

2. Transparent Communication

• Avoid misleading listings or surprises—describe products truthfully.
• Do not manipulate reviews or feedback.
• Use our platform for official communication channels only.

3. Professionalism & Responsibility

• Fulfill orders as promised; no unauthorized substitutions.
• Comply with applicable export/import/regulatory requirements.

4. Community Values

• Support inclusive, ethical, and sustainability-focused practices.
• Report concerns promptly—hold yourself and others accountable.

Failure to adhere to these guidelines may result in removal from the Cocoa-Craft platform.