Terms & Conditions

Updated November 3, 2026

CocoaCraft is a software platform developed and operated by Pinnacle Solutions & Engineering, LLC. It provides tools for chocolate making, production, supplier and quality records, and optional sourcing and marketplace introductions. Use of certain features may require an account, a subscription, or acceptance of workflow-specific terms.

1. Accounts and business records

You are responsible for the accuracy of the information you submit, the authorized use of your account, and appropriate access for your organization's members. Do not disclose third parties' confidential information unless you are authorized to do so. Please notify us of suspected unauthorized account use.

2. Published listings and shared evidence

Publishing a cacao listing or explicitly sharing a lot record makes the designated fields available to the corresponding public or authorized audience. You are responsible for ensuring the accuracy of your listings and that you have the rights to publish or share the related information. A supplier-declared record, a quality document, or a marketplace listing is not itself an independent verification or guarantee.

3. Independent commercial transactions

The sourcing hub can direct users to external marketplaces and providers. Unless a separate arrangement expressly states otherwise, CocoaCraft's software does not act as the buyer, seller, escrow agent, freight carrier, payment guarantor, insurer or certifying inspection agency for a transaction between independent businesses. The parties remain responsible for their purchase terms, payment, shipping, regulatory obligations and disputes. Transactions at the separately operated CocoaCraft Shopify storefront may be governed by that store's additional terms and checkout policies.

4. Subscriptions and third-party services

Subscription pricing, included features and billing terms are provided during the applicable checkout or in a signed customer agreement. External marketplaces, payment providers, Shopify stores and other third-party integrations may impose separate terms and conditions. Avoid entering private business information into integrations unless you are authorized to submit it.

5. Information and privacy

For information about processing and sharing personal information, including optional analytics and submitted business records, see our current Privacy Policy. For account-data requests, see Data Deletion Instructions.

6. Support and legal questions

Contact info@cocoa-craft.com with questions about accounts, subscriptions, listings or these terms.

Legal review status: These terms summarize the platform's present operating model. Any necessary detailed provisions on warranties, remedies, liability, governing law, dispute resolution or international trade should be reviewed by qualified counsel before CocoaCraft relies on them in a commercial contract.