Privacy Policy
Cocoa Craft respects your privacy and is committed to being transparent about how we handle your personal information. This policy explains what data we collect, how we use it, who we share it with, and the options you have to control your information.
Information We Collect
We collect the information you choose to share with us, such as your name, email address, shipping information, and payment details when you place an order or sign up for our newsletter. When you create an account, use the Recipe Builder, submit product reviews, or otherwise engage with our apps and experiences, we collect the content you provide along with your stated preferences.
We also automatically gather certain technical details, including your browser type, device identifiers, IP address, approximate location, and how you interact with our sites and emails. On occasion, we receive updated contact or demographic information from partners and publicly available sources to keep our records current. We do not knowingly collect data from children under 13 years of age.
How We Use Your Information
Your information allows us to fulfill orders, provide customer support, send transactional communications, and share updates about new chocolate releases or special events. We use the data generated through your interactions with our digital tools to personalize recommendations, improve our recipes and services, and develop new offerings.
We analyze aggregated, de-identified data to understand how visitors use our website and refine the experience. Where permitted by law, we may combine the information we collect with insights from our partners to better tailor our marketing and collaborations. We work with carefully selected service providers, affiliates, and strategic partners who assist with payment processing, fulfillment, analytics, advertising, and business development. These parties receive only the information needed to perform their services, and in certain engagements we may receive benefits or value in return for the insights we share.
How We Share Your Information
We may share your information with trusted vendors who process payments, deliver orders, host our digital experiences, provide customer support, or help us operate our business. We also share limited information with marketing and analytics partners to reach audiences who may be interested in Cocoa Craft and to measure the effectiveness of our campaigns.
We may disclose information to our affiliates and in connection with partnerships, promotions, or business transactions, including due diligence or financing activities. We also provide aggregated or de-identified insights to collaborators and may, where legally permitted, make available certain segments or learnings in exchange for consideration that supports our growth. We will share your information when required by law or to protect our rights, customers, or community.
Cookies & Analytics
Like most websites, we use cookies and similar technologies to remember your preferences and measure the effectiveness of our marketing. You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our site or online shop.
Your Choices
You can update your contact preferences at any time by following the unsubscribe link in our emails or by contacting us directly at info@cocoa-craft.com. You may also request access to, correction of, or deletion of the personal data we hold about you.
If you prefer that we limit the information we share with partners for marketing or research purposes, please let us know and we will honor your request in accordance with applicable law.
Updates & Contact
We may update this policy from time to time to reflect new regulations or improvements to our practices. Material changes will be posted on this page with an updated revision date. If you have questions about this policy or how we handle your data, please contact us at info@cocoa-craft.com or by mail at Cocoa Craft, Atlanta, GA USA.